See our special section for vacation rentals.
Q: What kinds of documents are required to rent an apartment?
A: In most cases, the only documents you need to provide are a copy of your passport,
two
references, and a signed copy of the rental agreement. Sometimes, the owner will
also request
a letter from your employer or from your school.
Q: How do the agency fees work?
A: The agency fees depend on the length of your stay as outlined below:
Length of Rental Total Agency Fee
Up to 45 days 35% of total rent
45 days to 2 months 50% of one month’s rent
2 months to 4 months 25% of the total rent
4 months to 200 days One month’s rent
200 days to one year 15% of the total rent
Q: When is the fee paid?
A: The fee is paid when the rental agreement is signed.
Q: Do you provide a student discount?
A: Yes. There is a 10% discount on our fee to all students providing valid student identification.
Q: What do I need to pay upfront to reserve an apartment?
A: Typically, the agency fee and required security deposit are paid upfront.
Q: How do I make an upfront payment if I live overseas?
A: You can pay the agency fee to Urban Living by credit card through our secure on line
server. You can pay the deposit to the owner by wire transfer (we will provide you with
all the necessary information and instructions).
Q: What is your cancellation/refund policy?
A: Agency fees are not refundable. However, if you have to cancel your reservation as
a result of a visa problem and you submit us proof, we will issue you a credit for the
agency fees that can then be used on your next trip.
Q: Can I visit the apartments that I like?
A: Yes. For rentals of over one month, our specialized agents will be happy to show
you apartments.
Q: Do I have to pay taxes or are those included in the rent?
A: Unless otherwise specified, taxes are included in the rent.
Q: Do the apartments have an internet connection?
A: Most of the apartments listed on our web site have a high-speed internet connection
(either ready to use, or provided by the owner upon request).
Q: I see an available apartment on your website.
Why can’t I reserve it for three
months from now?
A: Owners cannot take the risk that they might lose a potential tenant because of a
future reservation. In order to reserve in advance the owner would need be guaranteed
rent for the three months prior to your arrival, which would not make financial sense for you.
Q: Can I start renting on the 17th of the month?
A: You can rent starting anytime of the month an apartment is available. However, typically
owners who are renting on a month-to-month basis will want a tenant from the 1st to the 30th.
Owners who also have shorter-term rental apartments available are often more flexible, but
also often charge more. There is always room for negotiation, keeping in mind that a landlord
is more likely to be willing to negotiate a six month lease than a six week lease.
Q: Can I clean the apartment myself and not pay the cleaning fee?
A: No matter how well you clean, owners prefer to use a professional cleaner in order to
maintain a guaranteed condition for the next tenant.
Vacation Rentals
Q. Why shouldn't I just stay in a hotel?
A. Why stay in a hotel when you can have a comfortable furnished
apartment for your next business trip, vacation or holiday?
Get more
space for less money with a furnished rental.
Q. I would like to make a reservation on-line, but I don't write
English well. Can someone
help me through this process?
A. Our website is currently in the process of being translated in
numerous languages. In the meantime, you may call the agency to talk
to one of our agents. Our staff members speak English, Spanish,
French, German, Arabic, Italian, Dutch and Japanese. They will be
delighted to assist you in your reservation process.
Q. Our plane lands in the morning. How soon can we move into the
apartment?
A. Once you get a confirmation of your booking, you will have to plan
your check-in with the owner. Please keep in mind that most apartments
will be available (as with hotel rooms) by 3:00 PM, however some
owners may provide you with an access to the property a little sooner.
Q. Our plane lands late in the evening. Will someone check us in?
A. Once again, you will need to plan your check-in with the owner.
Keep in mind that late check-in fees may apply.
Q. How late can I check out?
A. As in hotels, you will have to leave the apartment by 11:00AM at
the latest.
Q. Would you please recommend an apartment in a quiet neighborhood!
A. Keep in mind that the city is always in motion. Bars and
restaurants pop up all over like mushrooms after the rain. Among
quieter neighborhoods we recommend: Midtown East, Upper East Side,
Upper West Side and Brooklyn Heights. These residential districts are
favorites among those seeking more tranquility, or a family-friendly
atmosphere.
Q. I use a wheelchair. Are any of your apartments adapted to my needs?
A. Unfortunately, we don't have any furnished apartments specifically
adapted for wheelchair access, however several apartments in our
listings are on the ground floor and have wide doorways or spacious
elevators.
Q. We are students on vacation looking to be right in the center of
action, what
neighborhood do you recommend?
A. The Theater District, Chelsea, Greenwich Village, the Meat Packing
District and The East Village are all great areas. Greenwich Village
and The East Village are hip, young neighborhoods full of energy, from
chic piano bars to laid-back jazz joints. The Theater District draws a
mixed crowd of tourists to its many shows, bars, clubs and
restaurants. The Meat Packing District is very hip, full of "pretty
people", who flock to its many designer establishments.
Q. Will my apartment have INTERNET access?
A. Many of our apartments are equipped with internet access. Please
check the amenities listed with each apartment description to ensure
that you choose an accommodation that features this service.
Q. When will I know that my reservation is confirmed?
A. As soon as you have paid the agency fees, your reservation will be
confirmed. Urban Living will send you a confirmation in writing (via
email). Please verify that the details of your rental are correct.
Q. When do I pay the balance?
A. The balance of the rental cost must be paid to the owner of the
apartment upon arrival. Prior to remitting the rental fees, please
take the time to inspect the premises and insure that everything in
the unit is in working order (AC/TV). If the full balance is not
provided, the reservation will be canceled and the agency fee lost.
Q. What means of payment do you accept?
A. We accept Visa, Mastercard and American Express. You have the
option of paying through our secure on-line payment. This service
allows you to pay in any way you prefer without sharing financial
information. You may also send a wire transfer. |